Job Offer
Customer Success Manager (CSM)
📍 Remote (Europe) | Permanent contract | €45–60K gross/year + team bonus | Bilingual role (English/French)
🔎 Who are we?
We are iDO, a strategic partner of Asana (the global leader in collaborative work management in SaaS).
Our mission? To make Asana accessible to everyone and help our clients work more efficiently, sustainably, and with peace of mind.
We are an international team of about fifteen passionate and caring people.
All fully remote, within a deeply human, positive, and results-oriented culture.
🎯 Our challenge
We’re looking for a Customer Success Manager to:
- Strengthen support for our clients (SMBs, mid-size companies, large enterprises)
- Maximize Asana adoption and customer satisfaction
- Ensure retention, foster expansion and upsell
- Play a strategic role in client growth and the structuring of our CSM methodology
🛠️ Your day-to-day role
🔄 Renewal & Monitoring
- Manage license renewals, upgrades, and downgrades.
- Monitor account health using the right tools and indicators.
❤️🔥 Customer Health
- Drive the Dragon methodology (our strategic accounts).
- Conduct weekly calls with strategic clients.
- Respond to support questions (Level 1).
- Become the main point of contact post-onboarding.
- Track a Health Score based on usage, adoption, etc.
- Identify risks and implement anti-churn action plans.
🌍 Community
- Manage a community of champions.
- Co-host webinars with the marketing team.
- Maintain close relationships with Asana’s CSMs.
🧾 Content & Customer Experience
- Create content: best practices, champion roles, client benefits…
- Help create case studies and customer testimonials.
- Contribute to the client newsletter.
- Assist in structuring a dedicated Customer Area.
🔁 Processes & Continuous Improvement
- Ensure the post-sale customer journey.
- Standardize and optimize our CSM workflows.
- Smooth handovers from Sales → Consultant → CSM.
- Relay feedback to improve the iDO methodology.
📈 Growth / Resell / Expand
- Identify upsell / cross-sell opportunities.
- Work hand in hand with existing teams to grow accounts.
- Propose tailored offers based on identified needs.
🧬 What We’re Looking For
| Skill | What We Expect |
| Languages | Fluent French & English (Italian is a plus) | Location/Timezone | Ideally, you live in Western Europe |
| Tools | Comfortable with a CRM (ideally Hubspot), strong familiarity with SaaS tools |
| Asana | You’ve used it before—not an expert yet, but eager to become one quickly |
| Mindset | Proactive, curious, structured, customer- and results-oriented |
| Soft Skills | Patience, pedagogy, a smile, community spirit, adaptability |
| Experience | Experience in Customer Success, Account Management, or Consulting |
💰 What We Offer
- 💼 Permanent contract – fully remote
- 💸 Salary: €45K to €60K gross depending on profile + team bonus
- ✈️ Regular team events (seminars, offsites)
- 🎯 Freedom, trust, and autonomy in how you organize your work
- 🧘♀️ Well-being initiatives, training, and continuous development
Ready to grow a community of engaged customers around a tool that’s changing how they work (and maybe even their lives)? 🙂
Join us at iDO and become the cornerstone of our Customer Success team.
Interested in joining the team?
Send an email with your CV and a link to your LinkedIn via this form
