What are the criteria to become an iDO partner?
To become an iDO partner as a new Asana customer, you need to purchase at least 5 seats and pay yearly upfront.
To become an iDO partner as an existing Asana customer, you need to move onto a yearly billing and bump your current subscription by 20% or more (e.g. upgrade from Premium to Business, or from 20 to 30 seats).
How much do the licenses costs through iDO?
iDO applies the same pricing as Asana. Discounts are possible, on volume purchase for example, contact us to know more.
Which payment methods are accepted?
For our international clients, credit card payment with Stripe will be preferred. A wire transfer to our French account, or Paypal, could also be arranged on demand.
How many seats do I need to purchase from iDO?
iDO applies the same tiers Asana has on seats, which are 5-10-15-20-25-30-40-50... We are not allowed to provide less than 5 seats per customer.
What does the transition between Asana and iDO look like?
iDO creates an invoice for the yearly subscription, you pay the invoice, iDO orders the licences to Asana, they activate them within 48h. iDO becomes your direct contact for any Asana related topic!
If you were already an Asana customer, Asana will refund you the remaining amount of your subscription and your contract will have a new renewal date.
What questions can I ask the iDO support?
You can ask any question related to the basics of Asana: how to disable notifications, how to create a project, how to add a project to a portfolio...
However iDO support does not cover questions related to your own use of Asana like creating a custom made workflow, improving an existing process, onboarding employees... Those are for custom training or consulting sessions.
What about the iDO webinars?
Those sessions are focused on best practices, tips and tricks. You won't learn the basics there, but instead how to get the maximum value from Asana.
The first part of the webinar is always the same, the second part is a Q&A session with the attendees. Those sessions are shared across all our partners and their employees. You can join the webinars only for the second part.
Custom sessions could be done upon request.