Understand everything about Asana licenses through iDO
What are the criteria to become an iDO partner?
To become an iDO partner as a new Asana customer, you need to purchase at least 5 licenses and pay yearly upfront.
To become an iDO partner as an existing Asana customer, you can either
- upgrade to a higher plan
- or order new licenses
- or move from monthly billing to yearly billing
How much do the licenses costs through iDO?
iDO applies the same pricing as Asana. Discounts are possible, on volume purchase for example, contact us to know more.
Which payment methods are accepted?
For our international clients, credit card payment with Stripe will be preferred. A wire transfer to our French account, or Paypal, could also be arranged on demand.
How many licenses do I need to purchase from iDO?
iDO applies the same tiers Asana has on licenses, which are 5-10-15-20-25-30-40-50... We are not allowed to provide less than 5 licenses per customer.
What does the transition between Asana and iDO look like?
iDO creates an invoice for the yearly subscription, you pay the invoice, iDO orders the licences to Asana, they activate them within 48h. iDO becomes your direct contact for any Asana related topic!
If you were already an Asana customer, Asana will refund you the remaining amount of your subscription and your contract will have a new renewal date.
What questions can I ask the iDO support?
You can ask any question related to the basics of Asana: how to disable notifications, how to create a project, how to add a project to a portfolio...
However iDO level-1 support does not cover questions related to your own use of Asana like creating a custom made workflow, improving an existing process, onboarding employees... Those are for custom training or consulting sessions.
What about the office-hours?
Those Q&A sessions will allow you to ask any question on Asana to get the most out of the solution. Those sessions are shared with our other partners and their employees.
How does the free private sessions work?
Depending on your Asana plan and seat count, you are entitled to free private sessions every year. Use our simulator or ask us to learn more.
Can I go back to direct licensing with Asana after working with a partner?
On the renewal date of your contract, you'll have the ability to deal with Asana directly rather than working with a partner.